Friday, Jobs addressed concerns raised by Consumer Reports and many blogs about dropped calls from the placement of the antenna on the new iPhone 4 by offering free phone cases to customers, but adding that the same reception issues plague the rest of the industry.
Rob Enderle, an independent analyst at the Enderle Group, says he thinks Jobs enflamed the situation.
“An apology and free cases would have ended it,” he says. “But by throwing all the other phone companies under the bus, he made it worse because they have to respond, and that keeps it alive.”
Competitors are howling. “Apple’s attempt to draw RIM into Apple’s self-made debacle is unacceptable,” say Mike Lazaridis and Jim Balsillie, co-CEOs of Research In Motion, which makes the BlackBerry. “RIM has avoided designs like the one Apple used in the iPhone 4 and instead has used innovative designs, which reduce the risk for reduced calls.”
At his press conference, Jobs demonstrated antenna issues on phones from RIM, Motorola and HTC, saying they experienced the same dropped calls if gripped on the side in poor signal areas.
“It is disingenuous to suggest that all phones perform equally,” Motorola co-CEO Sanjay Jha says in a statement. “In our own testing, we have found that ( Motorola’s) Droid X performs much better than iPhone 4 when held by consumers.”
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Via: USA TODAY.com
