Some MetroLift riders complain that the service is rarely on time and has caused missed appointments.
Melanie Almaguer was just 15-years-old when she lost the use of her arms and legs.
I met her when she was in the hospital just after she was shot between the eyes during a robbery.
Police thought it ended as a triple murder, but somehow Melanie survived.
It’s been more than a decade now and Melanie has become somewhat independent. She has home-health care nurses to get her out of bed, bathe her, and into her motorized chair.
But she told us getting around the city is a different story.
