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Some MetroLift riders complain that the service is rarely on time and has caused missed appointments.

Melanie Almaguer was just 15-years-old when she lost the use of her arms and legs.

I met her when she was in the hospital just after she was shot between the eyes during a robbery.

Police thought it ended as a triple murder, but somehow Melanie survived.

It’s been more than a decade now and Melanie has become somewhat independent. She has home-health care nurses to get her out of bed, bathe her, and into her motorized chair.

But she told us getting around the city is a different story.

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