Verizon Apologies For Outage

Verizon users in the Upstate area experienced a 10-hour outage on Wednesday, disrupting phone service for personal and business users. The company has apologized and offered a $20 account credit to affected users. The outage was attributed to a software issue and not a cyber-attack. Upstate agencies reported dropped emergency service calls during the blackout. Technology expert Phil Yanov emphasized the need for a deeper explanation from Verizon and suggested alternative ways to stay connected during outages.